Update on May's Progress from Andy Kendall

Andy has an update for us on May's progress from the last month.

"May is coming on really well, she will occasionally fly to the glove when bothered lol. She does however like to snuggle up when on the glove. She is weighing in at 4lbs 4oz today, fit n healthy. She is enjoying a diet of rat, mouse, chick, quail and of course essential vitamins. I'm about to clip her talons and beak and cut the feathers around her big feet. She is lovely though. Quite vocal." - Andy Kendall, Owls about Town

PLSA Annual Conference and Exhibition (Pension Lifetime Savings Association)

Once again Target will be attending and exhibiting at this annual event. This year it takes place at Liverpool’s ACC between 19th October – 21st October.

Over the last few months Lisa and the Sales team have been busy preparing for the event. With our stand bigger than ever and in a prime location the team are ready to showcase the excellent and extensive services that Target provides. With an invitation to join the team for a glass of Veuve Clicquot and a chance to win a superior hamper of wines, spirits and beers from across the world, we hope to attract lots of attention from prospective and existing clients.

The event is the UK’s biggest gathering of experts on pensions and has a world-class line-up of speakers. Attracting over 1,500 top industry professionals and over 90 exhibition stands, not only is it a great opportunity for us to showcase our company, it’s also a great opportunity for us to keep up to date with key topics and challenges facing the pension industry. This will support us in our continuous development of our services which will help maintain our position as industry leaders in our field.

Surprise visit from our newest member

Hoo would have thought it!

Target are honoured to be sponsoring May, a 6 week old snowy owl, who would have been put to sleep had she not been saved by Owls About Town, who rescue and rehome Owls for all kinds of reasons.

"Owls about Town was founded to educate and inform both children and adults about these birds. By offering instructional visits to schools, groups and individuals, they aim to increase the awareness of these beautiful creatures and actively encourage and promote their protection and conservation as well as create an opportunity where the public can experience close contact with these birds." - Lisa Lyon, Managing Director - Target

They are based in our home town of Selsey and are a Not for Profit organisation, and by sponsoring May it gives our staff a unique opportunity to ruffle some feathers.

We will “tweet” regular updates on Mays progress.

Target achieves UKAS accredited ISO 9001:2015 certification ahead of schedule.

We are extremely proud to be able to announce, after vigorous third party auditing meeting UKAS regulatory requirements, Target’s quality management system has been certified as ISO 9001:2015 compliant.

“Target’s investment in and commitment to a policy of customer focus, continuous improvement and the development of secure products and services that consistently meet the needs of our clients is clearly demonstrated through the success and growth we enjoy year in year out.

Successful transition to the latest revision of ISO 9001 is a fantastic achievement and I’d Iike to thank our Quality Manager Brendon Hogan for all of his hard work"
- Lisa Lyon, Managing Director - Target

“The successful transition and subsequent UKAS accredited ISO 9001:2015 certification is due in no small part to the embedded culture of risk-based thinking, quality, security, and desire to continuously improve within our entire business. Without the full buy in and feedback we enjoy from each interested party whether it is Client, Member, Supplier or the Target team, we would not be considered the highly valued partner we are." - Brendon Hogan, Quality & Data Security - Target


Kingfisher Pension Scheme partners with Target Professional Services

The Kingfisher Pension Scheme have partnered with Target to ensure their basic pension member data is correct and up to date. If you have received a letter or telephone call from us, please contact us on 0800 988 1255 for further information.

When speaking to the one of our team we will not ask you for monetary information about your pension but are verifying, on behalf of the scheme trustees, that the address on record is correct for you.

You can visit the Kingfisher Pension Scheme website by Clicking here

Guest blog from pensions guru Henry Tapper

It's hard to find your members, so make the best of the chances you get!

Talking with your deferred members...

One of the hardest things about running an occupational pension scheme is knowing who you're running it for. If you're running a family trust, you know the family, even if you're running an NHS trust, you know your patients are situated close to your hospitals. But if you run an occupational pension trust, your members can be - and usually are - everywhere.

Of course "everywhere" can be closer than you think. They might be living in Timbuktoo but if they've got a linked in or Facebook profile, they're with you at the click of a button! We leave a digital trail behind us that makes us easier to find than ever before and the fact that you are reading this digitally tells me that people can find you easily enough!

For trustees of occupational pension schemes, finding the beneficiaries of the pension plan is getting easier with digitalisation, but when you find them what are you going to say?


Most trustees would think it better to rephrase this


Trustees have a duty of care to their beneficiaries that extends beyond managing the pension pot, there is a moral - if not legal- responsibility to engage, educate and empower members to make sensible decisions around money.

As more members retire with a mix of DB and DC benefits (a growing number with just a DC pension pot), the need to understand the choices pension freedoms brings - become ever stronger.

That's why you hear so much from politicians, regulators and consultants about financial education.

But you cannot educate people unless you can engage with them. Which brings us back to the trustee's dilemma, how can I find my beneficiaries.

Of course many beneficiaries are harder to find than simply searching on linked in. People change name and a lot of people, especially older people, do not use social media to display themselves. Many hide their profiles for fear of predators and the business of finding these people requires expertise.

That's why we at First Actuarial employ professional tracing agencies on behalf of the trustees we work for. We've been using Target for a little while and we're pleased with their results, they find Trustees their beneficiaries.

But once they've been found, what can Trustees really do? We think their duty is to engage,educate and empower those with decisions to make, to take those decisions in an informed way.

Here's a video we use when we talk to members about the choices they have when they have a DC pot

We can't say for sure whether people will know what to do after watching videos or reading articles, but we know we have to try! People don't often pay attention to their pension, so when they do- it makes sense to grab the opportunity with both hands.


...making excellence a habit

"Unclaimed assets and money is a significant and growing problem for the financial services sector. Companies are making the effort to trace lost customers but there are concerns that we could be underestimating the extent of the problem." – Carol Knight, Operations Director – TISA

Target's Head of Business Development, Phil Ninness, was one of few experts to receive certification from the British Standards Institution for developing a government standard to provide organisations "clarity on the requirements to address the problem".

Katherine Hunter, Head of Standards Solutions awarded Phil "In appreciation of valuable contributions to the steering group for development of PAS: 156:2015 – Specification for the maintenance of financial services customer data".

Target are very proud to be part of the ongoing development in providing a solution and establishing good practice for maintaining accurate customer records in a timely manner, enabling improved customer contact, better informed decision-making from a customer perspective and the timely paying out of assets to customers or their representatives.

Read more about the new standard here:


And the award goes to...

At Target we are all proud to be a part of the local community in Selsey. Lisa Lyon, the MD, has been volunteering as Chair of the Selsey Community Nursery for 8 months and in that time has turned it around with the help of a team of local parents, into a thriving, fun setting. Selsey Community Nursery celebrated it's proven success this weekend winning "Voluntary group of the year" at the Selsey Business Partnerships Awards, as well as one of the staff being highly commended as "Young Employee". We are again, very proud to be associated with such a positive community project.


Back to School

At Target we take our corporate social responsibility very seriously. We were invited for the 2nd year in a row to visit Chichester Free School in order to present and talk to the pupils about internet safety and their online identity as they begin to explore aspects of social media and online gaming apps.

As one of the UK leading tracing companies, we know just how easy it is to find details about all aspects of an individual's life.

The 11-14 year olds recognised just how dangerous this information could be if it got into the wrong hands. They gave suggestions about how to protect their personal details, from setting their accounts to private and only interacting with people they knew in person, to not filling out the 'About Me' pages and not using their real names as characters in the games they play.

One of the students said:

"I liked the presentations and videos today, it made me realise how easy people can get information on the computer about me and my family. I will definitely be more careful and think twice about what I post on the internet." – Year 7 student

Target are looking forward to going back within the next few months to talk to the younger students about the games they play and how they communicate with other users.


Target Professional Services (UK) Ltd achieves ISO 27001:2013 standard for its Information Security Management System.

Target Professional Services (UK) Ltd.'s Information Security Management System has been successfully certified by the UKAS Accredited Auditors DAS Certification for the provision of;

"Tracing Services, People Tracing, Anti-money Laundering Checks, International Verification, Mortality Screening, Data Cleansing and Risk Reduction by Identification and Verification and Process Serving." - Managing Director Lisa Lyon

This achievement demonstrates Target's commitment to ensuring client satisfaction, continuous process improvement, the development of our employees and ensuring an effective, straightforward process for our customers.

The certification means that clients and customers can continue to be confident they are dealing with a business that manages quality to meet their needs, saving them time and money, improving processes/performance and ensuring all business is completed compliantly.

The achievement of the ISO 27001 standard demonstrates that Target manages Information Security in a way which ensures confidentiality, integrity and accessibility of our data and shows a clear commitment to data protection, risk assessment and information assurance.

Our systems and controls have been independently assessed by the UKAS Accredited Auditors DAS Certification which shows that data security is at the forefront of everything we do, potential security incidents are identified and mitigated and that clients and customers can be comfortable in their dealings with us.

This Certification complements Targets existing ISO9001:2008 UKAS Accredited Audited Quality Management System.


In short, our experience of Target has been nothing but positive. We have numerous instances of Target use on 2020 and I have now mandated all Mitchell cases also use Target.

- Nigel Jones 2020 Trustees

Thank you so much, I can’t believe how quick and efficient your company is. We have had other tracing agencies looking for him and many others without success. Target; however, have returned positve reults.

- General Motors UK & Ireland

I would like to say how much help and support you personally have given me and how valuable the services provided by Target are. The guidance and advice I have been given, along with the improved trace success rate have contributed towards a much improved and more accurate customer database for Wiltshire Pension Fund.

I would highly recommend Target as a very professional tracing agency.

- Wiltshire Pension Fund