FAQ


Who is Target Professional Services?

Target Professional Services is a specialist tracing company established in 1988. Target’s job is to locate people and try to contact them on behalf of third party clients: pension schemes, companies, individuals, investment administrators or legal professionals.


Why have you written to me?

Our clients are primarily financial services organisations including Pension Schemes, Investments and Insurance. Legislation in many instances demands that the details they have for members and clients are accurate. Our role is to assist them in updating and amending any changes in circumstances.


How do you have my details?

Your basic details held on record by the Pension Scheme or Investment Company will be provided to enable us to identify a current address.


Why have you written to me more than once?

If you have received more than one letter from us it is likely that you haven't responded to our 1st or 2nd letter. It could also mean that we simply have duplications on the database or that you are a member of more than one pension scheme or have multiple investment accounts.


The person the letter is addressed to no longer lives at this address, should I inform you?

If you have information on this person, such as a forwarding address, please inform us so that we may contact them direct. If not please mark the envelope "gone away" or "not known at this address" and post in a mail box.


The person the letter is addressed to has died, should I inform you?

Yes please. It is important that we find out that the person is deceased in order to update records. Also, there may be a next of kin that we would need to trace to whom may be entitled to some benefits.


Can you give me information about my pension or investment?

We do not hold any information as to the financial details of your pension or investment. Any questions or queries should go through your pension provider or investment company.


I have already spoken to my pension company; do I still need to speak to you?

The record we hold for you will be returned to your pension provider. If we haven’t updated your record it may not be correct on their database.


I spoke to you a while ago. How long will it be before my pension company gets in touch with me?

Your pension company may not need to get in touch with you at this time. This is merely an administrative exercise to keep member data as accurate as possible.


What should I do now?

It is important that you call us as soon as possible. In particular, for ex-patriates, it is vital that we establish if your details are correct.


Pension Member Verification


What if you do not recognise the name of the Pension Scheme or Trustee?

We at Target recognise that you may initially be surprised to hear from us on behalf of a Pension Schemes' Trustees. You might not associate the pension scheme's name with any work you may have done in the past. It could be for a company you previously worked for which is now part of, and therefore managed by, the Pension Trustees who are looking to contact you.


To allow you to quickly eliminate any doubt you may have of the legitimacy of Target Professional Services please visit the Pension Schemes websites below by clicking on the corresponding link:

Pension Protection Fund:

http://www.pensionprotectionfund.org.uk.
Please click on the above link to look at the page (which opens in a new window) under the heading 'Data Quality'.


Financial Assistance Scheme:

http://www.pensionprotectionfund.org.uk/FAS
Please click on the above link and look towards the bottom of the page (which opens in a new window) under the heading 'Data Quality'.


National Grid (Gas/Electricity Board pensions):

https://www.nationalgridpensions.com.
This page explains how the National Grid UK Pension Scheme are using Target Professional Services to help prevent fraud.


HSBC UK Pensions Trustees:

http://www.futurefocus.staff.hsbc.co.uk.
The page (which opens in an new window) offers a selection of news articles from the HSBC Pensions websites news archive. Select the fourth title 'Is your address up to date?'.


Legal and General:

http://www.legalandgeneral.com/.
The page (which opens in an new window) explains that Legal and General are using Target Professional Services to contact investment and or pension members.


The Kingfisher Pension Scheme:

https://www.kingfisherpensions.com/.
The page (which opens in an new window) explains that Target Professional Services are "asking some of our deferred and pensioner members to confirm their current address information".


Why is the Pension Scheme in the letter I received not listed here?

We are running a number of different projects for different Trustees, at different times. The above list is not exhaustive, and when you visit the linked webpage the reference to Target Professional Services may not be immediately obvious so please feel free to contact us with any questions on 0800 988 1255 or if preferred 01243 601333.